Express service

Exclusive site visit attendance within a defined response time

  • On-site assistance within a very short response time

  • Reactive service for unplanned downtime

  • Flexible response times tailored to customer requirements

At a glance

  • Premium option for even faster remote or on-site support
  • Response times and scope of support according to Service Level Agreement with KROHNE

Your challenge

When unplanned service is necessary to resume the operation, customers need a reliable service partner to act quickly and fix the issue. As time is of the essence, this requires more than just standard maintenance service, but a fast track support to keep plant downtime to a minimum and save revenue.

Our service

With Express Service KROHNE offers a corresponding premium upgrade to its Core Services for commissioning and maintenance that allows for even faster service response times. Based on individual Service Level Agreements (SLAs) with KROHNE, ultimate care customers are granted a defined reaction time.

KROHNE engineers will do all that is possible to fix the issue remotely in the first place. If these attempts are unsuccessful, then KROHNE will mobilise an engineer to visit the site within seven days (subject to visa and travel conditions). This allows customers to get their equipment back up and running quickly, helping to maintain productivity and providing a quick return on investment in this express service option.     

Please check your local KROHNE office for availability of this service.

Your added value

  • Rapid response times for equipment set up and maintenance
  • Increased plant uptime and revenue due to faster commissioning and maintenance support

KROHNE Service Top Tips

Would you like to have all the asset-related information on your KROHNE equipment at your fingertips?

Did you know that KROHNE can help you perform cost-effective self-service? Check out our wide range of Installation, Commissioning and Verification (ICV) video tutorials and step-by-step service videos!

Eager to find product-specific datasheets, certificates, software tools or the latest Service brochure? Try the new KROHNE Downloadcenter with many search and filter options tailored to your needs.