Service hotline

1st level support for general assistance and guidance

  • Customer phone service for accepting and managing customer queries

  • Dedicated phone line to reach out for local remote technical support backup

  • Coordinated access to a team of service engineers and product experts

Your challenge

When maintenance staff have technical queries or need help at short notice, it is good to have an uncomplicated and quick service contact that takes care of your request and can also guide you to the right product specialist if required.

Our service

KROHNE's Service Hotline is committed to ensuring that no customer enquiry is overlooked and that all technical enquiries reach local product and service experts. Our dedicated 1st level support hotline provides customers with an easy access to a support backup team accepting and managing customer requests to coordinate timely response and technical assistance.  

Your added value

  • Increased support availability, no customer request is missed
  • 1st level support for a targeted coordination of local service engineers
  • Timely response from KROHNE service engineers and product experts

KROHNE Service Top Tips

Would you like to have all the asset-related information on your KROHNE equipment at your fingertips?

Did you know that KROHNE can help you perform cost-effective self-service? Check out our wide range of Installation, Commissioning and Verification (ICV) video tutorials and step-by-step service videos!

Eager to find product-specific datasheets, certificates, software tools or the latest Service brochure? Try the new KROHNE Downloadcenter with many search and filter options tailored to your needs.